Ashfield Medical Centre - How to make an appointment to see your doctor or nurse at the surgery

Appointments

pen_on_diary Please do not bring a list of problems, but see the receptionist if you really need a longer appointment.

Waiting

We are a busy practice and endeavour to give the best service to all our patients (over 12,000), if you have to wait, please be patient. It may be you who needs a little more than 10 minutes next time. To help us keep to time it would be easier if you see the same doctor for routine appointments.

Telephones (01908) 679111

The practice is very busy during peak times, so unless your call is urgent at that time, please call a little later. Calls are being answered all the time. PLEASE BE PATIENT

Home Visits

Doctor's bag If possible please try to telephone reception as soon as possible after 09:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Doctors Advice Calls

When you are requesting an Advice Call from a Doctor, please leave your name and telephone number and a GP will phone you back. If you want to talk to a particular GP, this request has to be made before 11:00am. Otherwise you will be added to the Duty Doctors Telephone Triage list and contacted after 2:00pm.

Nurses Advice Calls

If you need advice from a Nurse Practitioner/Practice Nurse, please leave you name and telephone number and the nurse will call you during the course of the morning. If a request is left in the afternoon, this will be dealt with on the following day.

GP Training

gp_and_student Medical students are attached to our practice on an annual basis. Occasionally our staff will be on an in-house training programme under the supervision of a qualified doctor. Your consent will always be sought for these occasions.

Noticeboard

Please be aware that the Winter Initiative that is currently being provided by Milton Keynes Urgent Care Service will no longer be available from the 1st of April 2012.

This service was commissioned for a period of 5 months from the 1st of November 2011 to provide a telephone based service offering clinical advice and local information to patients within Milton Keynes during core hours (08:00-18:30 Monday to Friday).

ASHFIELD MEDICAL CENTRE & PATIENT PARTICIPATION GROUP (PPG)

PATIENT PARTICIPATION CONGRESS

ELECTION OF PATIENT REPRESENTATIVE

MK Commissioning is developing an engagement process to ensure patients can be involved in decision making.

To do this, they are introducing a group made up of elected representatives from each Practice which will be called the PPG Congress.

This group will work together to influence the commissioning process to meet the needs of patients through representation on the main Clinical Commissioning Board (CCB) and five specialist programme boards.

Ashfield Medical Centre is able to elect a representative to the Congress and all PPG/PRG (Patient Representative Group) members have the opportunity to stand for election and to vote.

The representative must declare any conflicts of interest, as they are being elected to serve their Practice and local population and not any other groups.

The representative will hold the post for two years.

The first meeting of the fully elected PPG Congress will take place in mid-February 2012 and representatives to the Congress need to be elected by Monday 6 February 2012.

If you wish to be considered for election, please Email sueward100@sky.comby 27 January 2012. Should there be more than one candidate, then an election will take place in the week commencing 30 January 2012.

For more information please contact:

Kim Foy-Olowu, (CCG Practice Manager Representative) – Kim.foy@mkpct.nhs.uk

Andrew Foster, Communications & Engagement Officer Andrew.foster@northants.nhs.uk or 01604 651160

Further Information

Join our Patient Group

Survey Results

Survey Report

For quick medical advice online or on the telephone contact NHS Direct

NHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare services